Customer Support Representative - billing questions (remote)

Rivermark Vale Housing Group manages affordable housing communities across Hartford, and we need a Customer Support Representative to lead our billing questions. Collaboration with local agencies is constant. What you will do • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance stores. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Hartford. • We will tell you what to expect at each step of the hiring process.