Customer Support Representative - billing questions (remote)

Amberfield Junction Water Authority is looking for a Customer Support Representative. The job centres on billing questions for pipe repairs, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Nashville. • Applications are reviewed on a rolling basis.