Customer Support Representative - billing questions (remote)

We are growing our team at Lumen Basin Civic Services and adding a Customer Support Representative whose main responsibility will be billing questions. Public service means patience, paperwork and pride in the outcome. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with a monthly team day in Seattle. • We will tell you what to expect at each step of the hiring process.