Customer Support Representative - billing questions (remote)

We are growing our team at Clearpath Forge Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. Bilingual teams are common. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with a monthly team day in St. Louis. • Applications are reviewed on a rolling basis.