Customer Support Representative - billing questions (remote)

Highbridge Rook Water Authority is looking for a Customer Support Representative. The job centres on billing questions for billing accounts, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Columbus. • We will tell you what to expect at each step of the hiring process.