Customer Support Representative - billing questions (remote)

Rivermark Vale Housing Group is looking for a Customer Support Representative. The job centres on billing questions for maintenance stores, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with maintenance stores. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Pittsburgh. • Applications are reviewed on a rolling basis.