Customer Support Representative - billing questions (remote)

Fernwood Wren Freight Group is a Charlotte logistics company with trucks, warehouses and dispatch, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 389 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in Charlotte. • Applications are reviewed on a rolling basis.