Customer Support Representative - billing questions (remote)

Amberfield Clear Energy supplies electricity and gas to homes and businesses around Chicago. We are hiring a Customer Support Representative to take on billing questions. Safety comes first on every shift. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage response, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.