Customer Support Representative - billing questions (remote)

Bluepeak Lakeside Transit Planning Group plans bus and rail service for cities around Nashville. We are hiring a Customer Support Representative to take on billing questions. We value plain explanations. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with quarterly visits in Nashville. • We will tell you what to expect at each step of the hiring process.