Customer Support Representative - billing questions (remote)

Amberfield Oak Transit Planning is a transit-planning firm in Louisville working with agencies and riders. We are hiring a Customer Support Representative to take on billing questions. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Louisville. • We reply to every applicant.