Customer Support Representative - billing questions (remote)

Northwind Ember Housing provides affordable homes and support services around Chicago. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Chicago. • We reply to every applicant.