Customer Support Representative - billing questions (remote)

We are growing our team at Northwind Transit Planning and adding a Customer Support Representative whose main responsibility will be billing questions. We like people who ride the bus and notice when things do not work. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Cincinnati. • We will tell you what to expect at each step of the hiring process.