Customer Support Representative - billing questions (remote)

Bright Wren Hospitality is looking for a Customer Support Representative. The job centres on billing questions for guest bookings, and it would suit someone who likes steady, practical work. We work weekends and holidays and we make it fun. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including guest bookings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with guest bookings. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.