Customer Support Representative - billing questions (remote)

Northwind Ember Medical is looking for a Customer Support Representative. The job centres on billing questions for clinical evaluations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Omaha. • We will tell you what to expect at each step of the hiring process.