Customer Support Representative - billing questions (remote)

Redstone Glen Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for scheduling, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.