Customer Support Representative - billing questions (remote)

Cedar Wren Environmental Services Group collects and processes waste and recycling around Providence, and we need a Customer Support Representative to lead our billing questions. Early starts and steady work; we look after our drivers. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with weigh tickets. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Providence. • Applications are reviewed on a rolling basis.