Customer Support Representative - billing questions (remote)

We are growing our team at Stonegate Union Facilities Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 716 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Birmingham. • Applications are reviewed on a rolling basis.