Customer Support Representative - billing questions (remote)

We are growing our team at Westbrook Union Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Charlotte. • Applications are reviewed on a rolling basis.