Customer Support Representative - billing questions (remote)

We are growing our team at Harborlight Bright Insurance and adding a Customer Support Representative whose main responsibility will be billing questions. We care about how people feel on the worst day of their year. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer complaints. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Columbus. • Applications are reviewed on a rolling basis.