Customer Support Representative - billing questions (remote)

Northwind Clear Transit Planning plans bus and rail service for cities around Providence. We are hiring a Customer Support Representative to take on billing questions. We like people who ride the bus and notice when things do not work. What you will do • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with quarterly visits in Providence. • We reply to every applicant.