Customer Support Representative - billing questions (remote)

We are growing our team at Northwind Clear Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. Safety briefings happen every morning. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Miami. • We reply to every applicant.