Customer Support Representative - billing questions (remote)

We are growing our team at Stonegate Union Hospitality Group and adding a Customer Support Representative whose main responsibility will be billing questions. Promotion from within is common. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including food costs, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Detroit. • We reply to every applicant.