Customer Support Representative - billing questions (remote)

Clearpath Vista Water Authority Group is looking for a Customer Support Representative. The job centres on billing questions for treatment plant data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Birmingham. • We will tell you what to expect at each step of the hiring process.