Customer Support Representative - billing questions (remote)

Summit Cross Civic Services Group supports public agencies in Boston with budgeting, records and programmes. We are hiring a Customer Support Representative to take on billing questions. Public service means patience, paperwork and pride in the outcome. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including case files, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with case files. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Boston. • We will tell you what to expect at each step of the hiring process.