Customer Support Representative - billing questions (remote)

Cedar Clear Legal Group is looking for a Customer Support Representative. The job centres on billing questions for billing records, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Oakland. • We will tell you what to expect at each step of the hiring process.