Customer Support Representative - billing questions (remote)

We are growing our team at Bright Nest Financial and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 31 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer onboarding. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Indianapolis. • We will tell you what to expect at each step of the hiring process.