Customer Support Representative - billing questions (remote)

Westbrook Kestrel Water Authority Partners supplies drinking water and treats wastewater for Knoxville and nearby communities, and we need a Customer Support Representative to lead our billing questions. Safety and public health guide our decisions. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Knoxville. • We will tell you what to expect at each step of the hiring process.