Customer Support Representative - billing questions (remote)

Westbrook Keystone Arts Center is looking for a Customer Support Representative. The job centres on billing questions for event logistics, and it would suit someone who likes steady, practical work. You would join a small organisation of about 27 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Reno. • We will tell you what to expect at each step of the hiring process.