Customer Support Representative - billing questions (remote)

We are growing our team at Summit Sable Manufacturing and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 120 people, working mostly from home. What you will do • Resolve billing and account issues, including machine downtime, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with machine downtime. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Grand Rapids. • We reply to every applicant.