Customer Support Representative - billing questions (remote)

Fernwood West Environmental Services serves homes and businesses with collection and disposal in Des Moines, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 124 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Des Moines. • We will tell you what to expect at each step of the hiring process.