Customer Support Representative - billing questions (remote)

Lumen North Water Authority is a public water utility serving the Madison area, and we need a Customer Support Representative to lead our billing questions. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Madison. • We reply to every applicant.