Customer Support Representative - billing questions (remote)

We are growing our team at Summit Stone Energy and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 163 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in San Jose. • We will tell you what to expect at each step of the hiring process.