Customer Support Representative - billing questions (remote)

Silverline Keystone Telecom provides broadband and phone service around St. Louis, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 90 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including service installations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in St. Louis. • We reply to every applicant.