Customer Support Representative - billing questions (remote)

We are growing our team at Greenridge River Property Management and adding a Customer Support Representative whose main responsibility will be billing questions. Residents are neighbours, not numbers. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Jackson. • Applications are reviewed on a rolling basis.