Customer Support Representative - billing questions (remote)

Harborlight Pike Water Authority supplies drinking water and treats wastewater for Omaha and nearby communities. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with quarterly visits in Omaha. • We will tell you what to expect at each step of the hiring process.