Customer Support Representative - billing questions (remote)

Foxglove Haven Housing is looking for a Customer Support Representative. The job centres on billing questions for resident services, and it would suit someone who likes steady, practical work. You would join a small organisation of about 32 people, working mostly from home. What you will do • Resolve billing and account issues, including resident services, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.