Customer Support Representative - billing questions (remote)

Westbrook Haven Insurance provides coverage to households and businesses around Indianapolis, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 159 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.