Customer Support Representative - billing questions (remote)

Nova Yarrow Energy is an energy provider in Atlanta focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 377 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.