Customer Support Representative - billing questions (remote)

Bright Beacon Manufacturing manufactures parts and assemblies at its Savannah plant, and we need a Customer Support Representative to lead our billing questions. Many of our supervisors started on the floor. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including machine downtime, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with machine downtime. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Savannah. • Applications are reviewed on a rolling basis.