Customer Support Representative - billing questions (remote)

We are growing our team at Westbrook Cross Freight and adding a Customer Support Representative whose main responsibility will be billing questions. On-time is the promise and we work hard to keep it. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Tulsa. • Applications are reviewed on a rolling basis.