Customer Support Representative - billing questions (remote)

Silverline Cross Legal Group Associates provides legal services in Honolulu across employment, housing and small-business law, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including document review, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with a monthly team day in Honolulu. • We will tell you what to expect at each step of the hiring process.