Customer Support Representative - billing questions (remote)

Northwind Meridian Foods Partners makes sauces, snacks and prepared meals in Wichita. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including cold storage, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cold storage. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.