Customer Support Representative - billing questions (remote)

Highbridge Orchard Energy is an energy provider in Denver focused on reliable service and fair billing, and we need a Customer Support Representative to lead our billing questions. Safety comes first on every shift. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Denver. • We will tell you what to expect at each step of the hiring process.