Customer Support Representative - billing questions (remote)

Amberfield Meridian Arts Center is looking for a Customer Support Representative. The job centres on billing questions for exhibitions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Honolulu. • We will tell you what to expect at each step of the hiring process.