Customer Support Representative - billing questions (remote)

Highbridge North Auto Group is looking for a Customer Support Representative. The job centres on billing questions for vehicle inspections, and it would suit someone who likes steady, practical work. You would join a large organisation of about 584 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Buffalo. • Applications are reviewed on a rolling basis.