Customer Support Representative - billing questions (remote)

Redstone Keystone Telecom is a telecommunications provider in Oakland focused on reliable home and business connections. We are hiring a Customer Support Representative to take on billing questions. We keep people connected and take outages personally. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Oakland. • We will tell you what to expect at each step of the hiring process.