Customer Support Representative - billing questions (remote)

We are growing our team at Northwind Meridian Energy and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 391 people, working mostly from home. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in San Diego. • We reply to every applicant.