Customer Support Representative - billing questions (remote)

Ironwood Mill Telecom Group is a telecommunications provider in Madison focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including field visits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Madison. • We reply to every applicant.