Customer Support Representative - billing questions (remote)

Foxglove Fern Freight is a Indianapolis logistics company with trucks, warehouses and dispatch, and we need a Customer Support Representative to lead our billing questions. On-time is the promise and we work hard to keep it. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Indianapolis. • We reply to every applicant.