Customer Support Representative - billing questions (remote)

We are growing our team at Harborlight Pine Financial and adding a Customer Support Representative whose main responsibility will be billing questions. Teams collaborate across risk, service and technology. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Seattle. • Applications are reviewed on a rolling basis.